Empathy is primarily based on imagining what we think we would feel in someone else’s place.
Unfortunately: People do stuff. They have reasons for doing stuff; in that order.
I forget who said, “I try not to attribute to malice that which can be explained by ignorance or incompetence”, but we should include insanity in a world of systemic insanity-profiting media.
In today’s society, insanity is not random or organic: it’s a product.